Returns & Refunds

Return and Refund Policy

At LumenLift, we want you to feel confident with your purchase. If you are not completely satisfied, we offer a 30-day return policy, meaning you have 30 days from the day you received your order to request a return.

Return Conditions

For a return to be approved, the product must:

• Be unused and in the same condition as when you received it.
• Have all tags and original packaging intact.
• Show no signs of use or wear.
• Be accompanied by a receipt or other proof of purchase.

As our bras are intimate apparel, for hygiene reasons, we cannot accept returns of products that have been used, washed, or are missing original tags.

How do I request a return?

To initiate a return, please contact us at:

Email: support@lumenlift.se (change if you use a different address)

Please include your order number and the reason for the return. If the return is approved, we will send you instructions on how to return the product.

Return Address:

[Add your return address here]

Please note that returns sent without prior approval will not be processed.

Damaged or Incorrect Products

Please inspect your order immediately upon delivery. If you have received a damaged, defective, or incorrect product, please contact us as soon as possible so we can resolve the issue promptly.

Non-returnable Products

We cannot accept returns of:

• Used or washed bras.
• Products without original packaging or tags.
• Gift cards.
• Sale items where specified at the time of purchase.

If you are unsure whether your product is covered by the return policy, you are always welcome to contact us.

Exchanges

We currently do not offer direct exchanges. If you wish for a different size or color, we recommend returning the approved product and placing a new order.

Right of Withdrawal within the EU

If your order is delivered within the EU, you have a legal right to withdraw from your purchase within 14 days from the date you received the item.

For the right of withdrawal to apply, the product must be unused, in its original condition, with all tags intact, and returned in its original packaging.

Refunds

Once we have received and inspected your return, we will notify you if the refund has been approved.

If the return is approved, the amount will be refunded to the same payment method used for the purchase. The refund is usually processed within 10 business days, but it may take a few additional days for it to appear in your account depending on your bank or card issuer.

If more than 15 business days have passed since your return was approved and you have still not received your refund, please contact us at support@lumenlift.se.